Q. What type of payment is accepted?
A. Mastercard, Visa, Cash and Company Checks are acceptable forms of payment. All orders require a 25% deposit upon reserving the order. This amount will be applied to the balance of the order when you receive your rental items.
Q. Is a reservation required and when should it be made?
A. Yes, a reservation should be made as soon as possible as it guarantees your product availability.
Q. Is there a delivery charge?
A. Yes; there is generally a modest charge that covers delivery and pick-up. We do charge more for delivery/pickups that require carrying merchandise up or downstairs; showing up at specific times or weekends or locations that are a great distance from our warehouse. Please call for more information.
Q. Can I pick up the rentals from your warehouse?
A. Yes, you have the option to “will call” the items. It is necessary for you to load/unload the items into your own vehicle.
The consumer holds risk and responsibility for the protection of our equipment.
Q. What happens if items are damaged or lost?
A. The renter is responsible for the equipment at all times. Please be sure that all equipment is secure when not in use and protected from harsh weather and elements at all times. The customer will be charged the replacement cost for damaged or missing items.
Q. Do you have a minimum for delivery?
A. No, we do not. Our delivery charge is based on the distance we are going to, not the items or quantity of items ordered.
Q.is there a Late Return fee?
A. Any merchandise returned after the return date indicated on the invoice will continue to accrue rental fees until the merchandise is returned.
Q. What is your cancellation policy?
A. Any items canceled less than 72 hours prior to the delivery/will call date will incur a 25% restocking charge. Any items loaded onto our truck for delivery (up to 24 hours prior to delivery date) will incur a 50% restocking charge. No credit will apply to items that are delivered or set-up. These cancellation policies don’t apply to special order items. Special order items require upfront payment and will not be refunded.